Frequently Asked Questions about Sheesham Wood Furniture

Q: What is sheesham wood?

A: Sheesham wood, also known as Indian rosewood, is a tropical hardwood known for its durability and attractive grain patterns. It is commonly used in furniture making.

Q: Is sheesham wood sustainable?

A: Sheesham wood is considered a sustainable choice for furniture as it is fast-growing and readily available in many parts of India.

Q: How do I care for sheesham wood furniture?

A: To maintain sheesham wood furniture, regularly dust it with a soft cloth, avoid direct sunlight and extreme moisture, and use wood polish as needed.

Q: When will my order dispatch?

A: We typically process and dispatch orders within 2-3 business days after you’ve placed your order. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, so you can keep an eye on the status of your delivery. Please note that dispatch times may vary during busy seasons or due to unforeseen circumstances. If you have specific questions about the status of your order, feel free to contact our customer support for assistance.

Q: How can I request a return, replacement, or refund for my purchase?

A: To request a return, replacement, or refund, please follow the instructions on our Returns and Refunds page. Make sure to review our policy to understand the eligibility criteria and procedures.

Q: What should I do if I received a damaged or defective item?

A: If you received a damaged or defective item, please contact our customer support immediately. We will guide you through the return or replacement process, and we may request photos or additional information to assess the issue.

Q: How long does it take to process a return or refund?

A: Once we receive your returned item, it typically takes 5-7 business days to inspect and process the return. After approval, refunds are generally processed within 2-3 business days.

Q: Can I get a replacement for my item instead of a refund?

A: Yes, if you prefer a replacement over a refund for an eligible item, please specify your preference when initiating the return. We will do our best to fulfill your request, subject to product availability.

Q: How will I receive my refund?

A: Refunds are usually issued using the same payment method you used for the original purchase. If you have questions about a refund, please contact our customer support.