Return & Refund Policy:
Thank you for shopping with [Your Company Name]. We strive to ensure that your purchase meets your expectations, and we want you to be completely satisfied with your order. Please read our return and refund policy carefully.
Returns for Damaged Items:
If you receive a damaged item, we apologize for any inconvenience and want to make it right. Please follow these steps to initiate a return:
- Contact Us within 3 Days:
- Notify us via email at firstname.lastname@example.org or through our “Contact Us” page within 3 days from the date of delivery.
- Include your order number, a description of the damage, and clear photographs of the damaged item.
- Return Authorization:
- We will review your request and, if eligible, provide you with a return authorization and instructions on how to return the damaged item.
- Return the Item:
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using the return label provided.
- Inspection and Refund:
- Once we receive the returned item, our team will inspect it to verify the damage.
- If the damage is confirmed, we will process a refund to your original payment method.
Conditions for Returns:
- Returns are accepted only for items damaged during delivery.
- Notification of the damage must be made within 3 days from the date of delivery.
- The returned item must be in its original packaging, including all accessories and documentation.
We do not accept returns for items that are not in their original condition, are damaged due to customer misuse, or are missing parts.
If you have any questions about our return and refund policy, please contact us at email@example.com or through our “Contact Us” page.